Shipping policy
We are dedicated to providing you with the best shopping experience possible, wherever you are in the world. Please review our shipping policy below to understand how your orders are processed and delivered.
1. International Shipping & Fulfillment
As an international online retailer, we ship to customers worldwide. To ensure you receive your items as quickly as possible, your order may be fulfilled and dispatched from one of our partner warehouses located in different countries depending on item availability and destination.
Our core goal is to deliver a seamless, efficient, and fast shipping experience for all our global customers.
2. Delivery Times & Holiday Seasons
Standard Delivery: Estimated delivery times will be provided at checkout depending on your location and the selected shipping method.
Peak & Holiday Seasons: Please note that shipping times may experience delays during high-volume periods, including national holidays, festive seasons, and major sales events. We appreciate your patience during these peak times.
3. Courier & Package Responsibility
While we partner with reliable international and local postal services:
Once an item has been handed over to the local delivery courier and marked as dispatched, we are not responsible for packages that are lost, stolen, or damaged in transit by the carrier.
If your parcel arrives damaged or is marked as delivered but missing, please contact your local postal service or courier directly to file a claim. We are happy to provide any relevant shipping details required for your claim.
4. Order Cancellations
We process orders quickly to ensure fast dispatch!
Cancellation Window: You may request to cancel your order within 24 hours of placing it.
How to Cancel: To request a cancellation, please email our support team promptly at care@beaujee.com.
Required Information: Please ensure your Order Number is clearly stated in the email subject or body so our team can locate and process your request before the package is dispatched.
Note: Once the 24-hour window has passed or the order has been processed for fulfillment, we are unable to cancel the order.
5. Contact Us
If you have any questions regarding your order or our shipping practices, please don't hesitate to reach out to us at care@beaujee.com.
6. Frequently Asked Questions
How long will it take to receive my order?
Our products typically ship in 1-3 business days (Mon-Fri). Standard Shipping Estimated Delivery: 5-8 days. It can sometimes be challenging to keep up with the high demand for our product. Please know that we are doing the best we can to get orders out promptly. Shipping fee is $4.99 per order.
We ship to all 50 states. Please note that we have warehouses in different countries, your order will be sent from the U.S. warehouses primarily, but it can happen sometimes we send your order from other warehouses out of U.S. when the U.S. warehouse is out of stock.
How do I know if my order has shipped?
Once your order ships, you will receive a confirmation email. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing care@beaujee.com We will be happy to find out what exactly is going on with your order.
Who pays for international import taxes?
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Beaujee has no control over these charges. Customs determines these charges and Beaujee has no way of knowing what these charges may be. Beaujee is not responsible for any actions taken by customs or the chosen package delivery service.